- Requisition no: 518707
- Work type: Full Time
- Location: Manhattanville
- School/Department: Campus Services
- Grade: Grade 12
- Categories: Other, General Administration
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Salary Range: Commensurate with experience
Reporting to the Assistant Director of Operations (ADO), the Manager of Operations (MO) is responsible for supervising the daily operations of Student Mail, Administrative Mail, Transportation and the Copier program. The MO is an integral part of divisional collaboration with all departments within Administrative Services, which is comprised of Print Services, Copier Program, Administrative Mail, Student Mail and Transportation.
The MO oversees the daily operations of the Administrative & Student Mail operations and the Transportation and Copier programs, which employs 26 full-time in-house employees. Service contract assistance including prep for RFP’s and tracking service to contract deliverables, SLA’s and SOW’s are being executed to satisfactory levels. The MO maintains logistics including: coordination, transportation, personnel, equipment, performance, and evaluation, so that divisional personnel standards and department metrics are measured, benchmarked and reported on a regular basis. The MO will supervise staff in Mail, Transportation and the Copier program to meet operational policies and procedures, and tracks expenditures to assist with proper accounting.
- Supervises the daily operation of the Administrative & Student Mail, Transportation and Copier programs, including the performance, evaluation, and development of all full-time in-house employees. The MO cross trains staff for back up support of all functions. Facilitates coordination, transportation, personnel, equipment, and other related tasks for all departments.
- The MO supervises staff to ensure service units are in line with University policies and procedures. Adheres to Collective Bargaining Agreements covering the applicable employees comprised of 1199 and 2110 Bargaining Units. Monitors performance standards and quality measurements for staff for consistency across the service units. Tracks time and attendance, and participates in the performance evaluation process, and with employee development and discipline.
- The MO communicates with service vendors (i.e. shuttle, black car, Student Mail, and Copier) for adherence to contract terms, monthly and quarterly reporting and proper invoicing. Seeks other viable alternatives to services that may meet departmental needs. Regularly communicates with USPS to ensure timeliness of incoming and outgoing mail.
- The MO maintains relationships to foster a customer friendly environment and resolve issues or questions. Interacts diplomatically with staff, management, and clientele, including schools, departments, student organizations, vendors, service providers and the University community by oral and written communications.
- The MO oversees maintenance of the Administrative Services vehicle fleet consisting of: 3 vans, 1 SUV’s and 4 cars that distribute and pick up mail, materials and personnel throughout the University, Medical Center, Harlem Hospital and Columbia satellite locations. The incumbent is also responsible for maintaining mail sorting machines that process over 1 million pieces of mail annually. Manages the package tracking system and oversees the fleet tracking system.
- Bachelor’s degree and/or equivalent required; preferably in Business.
- Three to five years’ experience required; preferably in a managerial capacity with strong operational background encompassing various aspects of service. Excellent computer skills with proficiency in Microsoft Office applications are necessary.
- Demonstrated analytical and problem-solving skills along with proven decision-making skills and initiative is required.
- Must have strong communication skills both oral and written, customer skills and the ability to interact with management at all levels.
- The ability to work independently and as a member of a team is preferred.
- Familiarity with transportation, vehicles, their maintenance, and mail room office equipment required to run mailroom operations. The ability to multi-task and prioritize under pressure, and on a daily basis.
- Proven leadership is a plus. Related experience in supervising Bargaining Unit employees is preferred.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.