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Asst Director, Student Support

  • Requisition no: 508866
  • Work type: Full Time
  • Location: Medical Center
  • School/Department: Division of Student Affairs
  • Grade: Grade 105
  • Categories: Administrative Support, Stdnt Affairs/Educational Admn
  • Job Type: Officer of Administration
  • Regular/Temporary: Regular
  • Hours Per Week: 35

Position Summary

The Assistant Director of Student Support will address the needs of students who experience life challenges which could impact the successful completion of their studies at Columbia University School of Nursing.  Such needs may manifest in areas including:  physical, mental and/or emotional health; economic, family and/or social stressors; difficulties resulting from adjustment to graduate-level work and/or transitioning to academia after time away from school; and other barriers that may impact students' successes.


Specific responsibilities will include: 

  • Coordinating intake/triage of students who make contact with the Office of Student Affairs (OSA) in a variety of ways, e.g., walk-ins, email outreach, referrals from faculty, peers and/or University support services, etc. ;
  • Managing and tracking all student issues including ensuring proper documentation and case file management of individual situations and providing regular updates to the Associate Dean;
  • Maintaining relationships with University support offices to which the Assistant Director might refer students, including Student Health Services, Mental Health Services, Center for Student Wellness, Sexual Violence Response, the Office of University Life, Disability Services, etc.;
  • Continuing follow-up with students who are referred for assistance outside the School, including the agents of those offices for progress updates;
  • Developing proactive, in-house intervention strategies to address at-risk populations and/or known areas of concern;
  • Training staff in Student Affairs, Diversity team members, faculty members, Teaching Assistants, student leaders, and other individuals who may receive students in distress in order to teach basic intake skills and provide guidance regarding where vulnerable students should be directed;
  • Partnering with Program Directors to assess students exhibiting instances of academic stall, deviations from academic plans, and/or violations of academic integrity to determine what individual outreach efforts are necessary;
  • Developing and communicating standard operating procedures for common student predicaments and holding regular best practice meetings with essential players to evaluate and respond to trends;
  • Creating and maintaining a Student Support Advisory Board to remain current on the needs of students and develop strategies to address trending concerns;
  • Managing all student disability accommodation requests each semester including planning, scheduling and handling the administration of exam accommodations, ensuring faculty receive the completed exams, and assisting with test security protocols; and
  • Performing other duties, projects and assignments as needed. 

Minimum Qualifications

Requires a bachelor's degree or equivalent in education and experience, plus four years of related experience. 

The successful incumbent will possess a degree in the field of Social Work, Psychology, Student Affairs, or Public Health.  S/He will have extensive experience in working with vulnerable student populations in a higher education setting.

The Assistant Director will have exemplary interpersonal skills and the ability to connect with students, staff and faculty to achieve stated goals.  S/He will be an active listener, critical thinker and organized case manager.  The incumbent will possess superb communication skills, both written and verbal, and be able to clearly explain processes in guiding students.  The Assistant Director will also exhibit confidence and authority when speaking in group settings and gain the trust of faculty, staff and students as an effective and reliable resource. 

The qualified applicant will also demonstrate awareness of and dedication to the principles and values of student conduct administration.  S/He will have an understanding of the Family Educational Rights and Privacy Act (FERPA), the Clery Act, the Council for the Advancement of Standards in Higher Education (CAS), and other relevant laws and emergent issues pertaining to student wellness in a higher education setting. The incumbent will have at least 3 years of working experience in a higher education setting.

Preferred Qualifications

A Masters in Social Work degree is strongly preferred for this role. 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Daylight Time
Applications close:

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