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IT Ops Manager-Infrastructure

  • Requisition no: 506103
  • Work type: Full Time
  • Location: Medical Center
  • School/Department: CUIMC IT
  • Grade: Grade 105
  • Categories: Information Technology
  • Job Type: Officer of Administration
  • Regular/Temporary: Regular
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary


The IT Operations Manager - Infrastructure will ensure the alignment of the infrastructure team to the IT PMO, CUIMC IT Security, and CUIMC clinical systems teams.  He/she will implement the CUIMC Cloud Strategy (Amazon Web Services, Microsoft Azure, and Google Cloud) in coordination with cloud architecture team and provide oversight for the ongoing service management for all CUIMC IT users to ensure IT infrastructure services are rolled out in a timely fashion and appropriate service level agreements are being established and enforced.  The IT Operations Manager – Infrastructure is a technologically adept and proactive individual who has good management skills, a strong sense of teamwork and stellar communication skills.  He/she will also collaborate with staff, physicians and others involved in the care of the patient to ensure best practice workflows to achieve our mission of providing the most advanced, highest quality, safest and most efficient care for our patients.

The incumbent’s focus is the achievement of strategic departmental goals by enabling the timely introduction of required technological capability as well as deployment of new infrastructure technologies required to support overall government competitiveness and compliance. General supervision is received from the department leadership. Performs related work as required.


  • Ensure operational excellence by providing input, oversight and alignment to the CUIMC IT infrastructure team, IT PMO, CUIMC IT Security, and other CUIMC IT staff - 10%
  • Create training material including training manuals, tip sheets and other educational materials for key CUIMC IT infrstructure initiatives - 10%
  • Provides timely and achievable strategies, plans, and objectives to implement the the IT Strategy and IT Operating Plan - 10%
  • Applies a service and cost focus in the computing environment for Total Cost of Ownership, while documenting service level agreements and expectations, in coordination with our Chief Technology Officer and Chief IT Operations Officer - 10%
  • Documents technical infrastructure standards and architecture. Documents all necessary materials to support operations for our computing / data center environment and organization to meet current and future needs - 10%
  • Maintains an awareness of technical infrastructure key challenges and opportunities and prepares briefings as needed for the Chief Technology Officer, Chief Information Security Officer, Chief IT Operations Officer, and Chief Information Officer - 10%
  • Create agendas and take minutes as needed, in direct alignment with the Chief Technology Officer - 5%
  • Facilitates and contributes to the ongoing development and implementation of the CUIMC IT strategy through an integrated technology planning process that is coordinated with our Chief Technology Officer- 5%
  • Responsible for documentation of proper resource planning, project prioritization and project steering for infrastructure projects, in coordination with the Chief Technology Officer and the IT PMO - 5%
  • Work with the Chief IT Operations Officer and Chief Technology Officer on management and tracking of software licenses, hardware purchases/agreements and consulting engagement agreements - 5%
  • Responsible for communication and change control management for technical infrastructure initiatives - 5%
  • Work with our Chief Administrative Officer on a proper training environment and program is in effect for Infrastructure and Operations personnel - 5%
  • Ensures that the Infrastructure and Operations team operates in alignment with the Information Security Office, by working closely with the Security Project Manager and our IT Operations Security Manager - 5%
  • Other duties as assigned - 5%

Minimum Qualifications

  • Requires a bachelor's degree or equivalent in education and experience plus 4 years related experience in Information Technology, Healthcare Administration, Business Administration or related field

Preferred Qualifications

  • Strong interpersonal skills; ability to lead, interact, communicate and teach effectively with multiple disciplines within the medical center – physicians, nurses, office managers etc.
  • Ability to work independently and within a team setting
  • Ability to work in an ambiguous environment
  • Ability to successfully prioritize multiple responsibilities and projects
  • Excellent problem solving, decision making and investigative skills
  • Strong analytical skills and attention to detail
  • Excellent organization and time management skills
  • Excellent verbal and written customer service skills
  • Strong presentation skills
  • Knowledge of the various technologies associated with Computing / Data Center, Endpoints and Mobile environments
  • Ability to develop proposals for management review and approval
  • Ability to problem solve and perform analyses
  • Ability to facilitate, lead, and employ teamwork skill sets and experiences
  • Ability to manage technical infrastructure projects
  • Ability to gather requirements, analyze complex business problems, and deploy technical infrastructure
  • Ability to partner with personnel from all levels
  • Graduate degree in relevant discipline
  • Health information technology experience
  • Health care operations experience
  • Project management experience
  • Epic certification and/or experience
  • Proficiency in the following:
  • Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Visio and Project

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Standard Time
Applications close:

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