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Director, Client Services

  • Requisition no: 505242
  • Work type: Full Time
  • Location: Morningside
  • School/Department: Facilities Operations
  • Grade: Grade 15
  • Categories: Facilities/Maint/Trades/RealEs
  • Job Type: Officer of Administration --
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

The Director of Client Services is responsible for planning, developing and implementing strategy for operational management and development for Facilities Operations so as to meet agreed organizational performance plans covering relevant areas of operations such as client services, work management and scheduling.  The Director is responsible for developing and implementing programs to maximize the utilization of staffing resources and technology in the delivery of services provided to the University community.  The Director leads a Client Services team in the delivery of services.  The individual in this position will possess a sense of urgency, ability to troubleshoot problems, prioritize duties, and have high standards for quality assurance while working closely and collaboratively with clients, contractors, vendors, consultants, University personnel and CU Facilities staff to ensure the delivery of CU Facilities services.  Will perform other duties and special projects as assigned.


  • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development. 
  • Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
  • Contribute to the evaluation and development of operational strategy and performance in cooperation with the Assistant Vice President. 
  • Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.
  • Ensure activities meet with and integrate with organizational requirements for quality management.
  • Act as a liaison between clients, other divisional clients and contractors. 
  • Works with senior management across the division to integrate client project requirements, communication with project managers, contractors and vendors. 
  • Responsible for budget and cost controls associated with maintaining the operations and equipment.
  • Assure that all operations and maintenance work is completed correctly and in a timely manner.
  • Develops and implements a predictive and preventative maintenance program for multiple sites. 
  • Provide pro-active advice on the feasibility of projects proposed by senior management, specifically from an operations and maintenance point of view, in order to contribute to effective operation related decision making by management in the operating company.
  • Carry out any other duties as and when requested by the supervisor.
  • Provide leadership for facilities management team.

Minimum Qualifications

  • Bachelor's degree required. 
  • A minimum of seven to nine years related experience preferably in facilities services and client services required. 
  • Strong verbal and written communication skills are required as this position works extensively with both internal and external customers, contractors, consultants and vendors.
  • Managerial and supervisory experience and ability to facilitate an environment which is conducive to working independently and as a team required. 

Preferred Qualifications

  • Background experience in predictive and preventative maintenance, general construction, work management scheduling and customer service skills strongly preferred.
  • Experience will project planning and coordination highly preferred.


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Standard Time
Applications close:

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