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Revenue Cycle Manager, Self-Pay Collections

  • Requisition no: 505139
  • Work type: Full Time
  • Location: Other NYC Locations
  • School/Department: Faculty Practice Organization
  • Grade: Grade 106
  • Categories: Administrative Support, General Administration
  • Job Type: Officer of Administration --
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

The Faculty Practice Organization Clinical Revenue Office (CRO) is looking for a Revenue Cycle Manager, Self-Pay Collections. While the CRO main office is located in Ft. Lee, New Jersey, this position and team will work out of the Midtown, Manhattan based location.

The Revenue Cycle Manager (Self-Pay Collections) is responsible for direct oversight of the centralized Self-Pay collections unit handing outbound telephone calls associated with professional medical claims.  The manager will ensure all outbound telephone calls are handled and resolved within a timely manner, all over the phone payments are posted and reconciled on a daily basis and all patient complaints are addressed immediately.  The manager is responsible for unit performance, work quality, efficiency and compliance with policies and regulations.


  • Day to day management of staff.   Includes recruiting and human resource management.
  • Directly manages supervisors and representatives accordingly to handling outbound calls (manual and via an automated auto-dialer). 
  • Monitors inbound telephone queues resulting from successful automated calls.
  • Manages “special situation” and/or higher complexity calls and/or cases escalated by Self-Pay Collection Specialists for resolution.
  • Organizes and directs staff to maximize efficiency of operations.  Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources. 
  • Evaluates staff performance, provides timely feedback and corrective personnel action when appropriate, utilizing appropriate human resource policies and procedures.
  • Performs quality review on staff by sampling accounts and listening to live calls.
  • Develops procedures and work practices designed to maximize performance and overall collection activities.
  • Ensures payments collected and posted by representatives is reconciled daily.
  • Develops procedures and work practices designed to maximize performance and overall collection activities.
  • Reports the status of the Accounts Receivable Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the CRO Revenue Cycle A/R Manager and Director.
  • Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports)
  • Meets regularly with CRO management team to review trends related to collections and/or billing issues.
  • Assists the management in developing, implementing, and revising departmental policies and procedures.
  • Performs other revenue cycle tasks as required and assigned including, but not limited to, job functions in all AR follow up and Customer Service Units.
  • Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.
  • Responsible for maintaining and developing workflows and assisting in backlog reduction. 
  • Conduct routine scheduled meetings with unit supervisors to ensure the consistencies, on-going education and training.

Minimum Qualifications

  • BA/BS in Business Administration, Health Services Administration (or in a related field) or equivalent work experience in healthcare management required.
  • Minimum of 5 years’ experience of customer service in medical billing or third party payer environment with knowledge of CPT, ICD-10, and HCPC coding and medical terminology.
  • Demonstrated skills in A/R management, problem assessment, and resolution and collaborative problem solving in complex, interdisciplinary settings.
  • Ability to work collaboratively with a culturally diverse staff and patient/family population, exceptional customer service skills, demonstrating tact and sensitivity in stressful situations.
  • Knowledge of electronic billing systems; Automatic Call Distributor systems; knowledge of office machines, including personal computers, and an ability and willingness to learn new systems and programs. 
  • Ability to work independently and follow-through and handle multiple tasks simultaneously.
  • Must demonstrate effective communication skills both verbally and written.
  • Advanced knowledge of Microsoft Excel or similar software is required.
  • Must be a motivated individual with a positive and exceptional work ethic.

Preferred Qualifications

  • Call center experience and knowledge of an automatic call distributor phone system is preferred.
  • Knowledge of Epic and GE/IDX billing system is preferred.
  • Certified Coder experience is preferred.
  • Bilingual English/Spanish proficiency in a healthcare setting is preferred.
  • Previous experience in an academic healthcare billing environment is preferred.

Other Requirements

  • Competencies:

    The following competencies focus on the behavioral qualities needed for this role as well as an individual’s proven abilities and technical skills.

    Core Competencies:

    Preferred Minimum Proficiency Level

    Accountability & Self-Management

    Level 3 - Intermediate

    Adaptability to Change

    Level 3 - Intermediate


    Level 3 - Intermediate

    Customer Service-Patient Focus

    Level 3 - Intermediate

    Emotional Intelligence

    Level 3 - Intermediate

    Problem Solving & Decision Making

    Level 3 - Intermediate

    Productivity & Time Management

    Level 3 - Intermediate

    Teamwork & Collaboration

    Level 3 - Intermediate

    Leadership Competencies:

    Preferred Minimum Proficiency Level

    Business Acumen & Vision Driver

    Level 1 - Introductory

    Performance Management

    Level 2 - Basic

    Innovation & Organizational Development

    Level 1 - Introductory


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Standard Time
Applications close:

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