Assistant Manager - Lerner Hall
- Requisition no: 503205
- Work type: Full Time
- Location: Morningside
- School/Department: Campus Services
- Grade: Grade 10
- Categories: Facilities/Maint/Trades/RealEs, Other
- Job Type: Officer of Administration --
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Salary Range: Commensurate with experience
Reporting to the Manager, Operations & Customer Service, the Assistant Manager, Welcome Desk is responsible for operating the Welcome Desk in Lerner Hall which supports the delivery of services to students, tenants and visitors. The incumbent will participate in policy formulation and implementation of procedures related to the communication and guest services at the Welcome Desk.
The Assistant Manager supports the Manager, Operations & Customer Service by performing daily audits of work which falls under a Facilities Service Level Agreement (SLA), including inspections of the common areas, office areas, reporting any equipment in need of repair and spaces that are unclean. The Assistant Manager must work closely with counterparts in Public Safety, Facilities, University Event Management, Student Affairs, and a variety of building tenants.
Oversees the efficient and secure management of entry into Lerner Hall, utilizing a combination of guest management software, guest books, event lists, tenant, student & visitor identification and University Web directory.
Collaborates with the Manager to develop an informational guide for reference material to support organization of Welcome Desk. Must be knowledgeable of all areas of Lerner operations and the overall campus operations.
Expected to present a professional image when providing student and visitor service regarding Lerner Hall Operations, including building and events.
Monitors cleanliness and order of public building areas. Enters requests into Facilities work ticket database system on computer and follows up with outstanding issues.
Acts as the primary point of contact for all guests entering Lerner Hall, which supports undergraduate and graduate students, administrators and Columbia non-affiliates for activities and events. Diplomatically and effectively answer questions and resolves visitor issue/problems.
Oversees and administers various services at the Welcome Desk pertaining to building and campus inquiries.
Interacts with other campus departments to ensure full visitor service, particularly with University Event Management staff and events.
Utilizes a variety of tools to assess customer’s opinions, including surveys and feedback forms.
Responds to emergency situations which may occur during evenings and on weekends, assumes leadership responsibility when necessary.
Reports emergencies and fire alarms to Security; works well under pressure and in difficult situations.
Manages special projects, continuous improvements, and other duties as assigned.
Bachelor’s degree and/or equivalent required.
Up to two years related experience required.
Must be organized and detail oriented.
A strong customer service attitude with the ability to deal with constant customer interaction both in person and on the telephone is required.
Excellent communication (verbal and written), and interpersonal skills are required.
Proficiency in Word and Excel is necessary.
- Related experience with public contact is preferred.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.