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User Services Consultant

  • Requisition no: 501570
  • Work type: Full Time
  • Location: Medical Center
  • School/Department: CUIMC IT
  • Grade: Grade 104
  • Categories: Information Technology
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

Reporting to the Director, User Services, the incumbent will provide Information Technology support services to the Columbia University Irving Medical Center user community. These services include configuring and troubleshooting personal computers, related peripherals and varied software packages. Function as a member of the Information Technology team.


  • Resolve assigned request tickets in allotted time  20%
  • Install and troubleshoot software issues  15%
  • Install and troubleshoot PC hardware and peripherals  15%
  • Image and configure PCs for deployment to users  15%
  • Deploy/move PCs and peripherals to users across the campus  10%
  • Support computer encryption initiative 10%
  • Communicate the latest policies and procedures to users  5%
  • User data migration, inventory and recovery 5%
  • Other duties as assigned  5%

Minimum Qualifications

  • Requires a bachelor's degree or equivalent in education, training and experience, plus three years of related experience.

Preferred Qualifications

  • Previous experience providing technical support for software and hardware
  • Excellent problem solving skills
  • Firm grasp of Windows and Apple hardware, operating systems and application suites
  • Experience with TCP/IP networking
  • Excellent customer service and communications skills
  • Knowledge of maintaining and working with incident management systems as well as experience in knowledge generation and maintenance
  • experience with Office 365, Office 2016, Windows 7, Windows 10 and Mac Office
  • Ability to work independently 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Daylight Time
Applications close:

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