The Office of Admission and Financial Aid is seeking an Assistant Director of Admissions Operations, who will be responsible for the management of the admissions process and operations in alignment with the strategic goals of the Journalism School. This is an excellent opportunity for a candidate who would like to help the Journalism School analyze and understand the patterns and trends in the admission and financial aid process.
Reporting to the Associate Dean of Admissions, this role will be the technical lead for all things Customer Relationship Management (CRM). The incumbent is responsible for the technical configuration, maintenance, and oversight of the (CRM) application and environment, currently Technolutions Slate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM application and environment. As well as in charge of coordinating activities which enhance customer service and satisfaction.
The incumbent will be responsible for managing and improving existing systems to collect and analyze data to be used to inform and direct recruiting, marketing, admission, scholarship awarding, and enrollment activities.
Manage the application processing lifecycle from application review to enrollment, to support the attainment of key admission objectives.
Manage Slate database/application processing systems, scanning, data input and information tracking for use in admission and financial aid offices.
Monitor applicant status and ensure that all required application documentation is received within established deadlines.
Organize and coordinate writing test, interview assignments and international transcript/test evaluations. Evaluate TOEFL/IELTS test scores.
Coordinate all URL and electronic contacts with prospects.
Perform thorough review of applications for admissions, including for quality and potential fraud, using exceptional professional judgement and knowledge of key indicators of success.
Ensure the integrity and accuracy of all data related to student admissions, scholarship, financial aid and enrollment within all relevant application management systems
Maintain accurate data on applicant status, new applications, withdrawals, scholarships, and yield.
Provide analysis of data and statistics for preparation of admissions reports and projections.
Collect admissions data and prepare reports related to class profile, student diversity, and historical trends to enrich the selection process and present to department, faculty and/or school leadership.
Prepare institutional research of the journalism market about trends in industry and among schools. Determine new information and programming that may be useful in recruiting.
With the marketing function in the Admissions department, provide analysis of marketing results to determine effectiveness and inform marketing plans.
Oversee and ensure accurate and timely issuance of all admission and financial aid letters.
Organize application review; establish faculty review systems and ensure timely review.
Ensure regulatory, policy, and procedural compliance in alignment to federal , state, School and University policies and procedures.
Supervise support staff, temporary employees particularly around admissions operations and analytics and work-study students.
Perform other projects and related duties.
Education: Bachelor’s Degree or its equivalent in Computer Science, Business Administration or similar.
- Three to five years of related experience.
Ability to establish and maintain effective working relationships with supervisors, staff, faculty and vendors.
Relevant and demonstrable management experience playing a lead and single resourced role to support CRM, preferably Slate CRM in a higher education setting, specifically supporting faculty and staff
Hands on experience supporting and/or implementing Integration(s) between CRMs and other systems
Significant SQL Server query, HTML, CSS and web programming experience
Experience managing system or software changes, including researching, testing, evaluating, and communicating with users about new or increased tools and functionality.
Excellent troubleshooting techniques related to software, including the ability to demonstrate effective and timely problem-solving skills.
Business intelligence and/or analytics experience; Using data to inform or drive decision making; Data governance or stewardship experience to ensuring data accuracy
Experience in analytics, levering social media, UTM, and SEO/SEM.
Excellent organizational skills, a high degree of energy and initiative, adaptability, flexibility, ability to work with little direct supervision.
Excellent interpersonal, communication, and collaboration skills. Strongly collegial, professional, positive, and effective in the communication
Other Skills: Strong background in and familiarity with databases; Advanced Excel and Access skills; Ability to learn and manage new technologies and software; Willingness to work some evening and weekend hours.
- Type other requirements and/or special indicators if CUIMC
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.