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Insurance Verification Supervisor - Fort Lee, NJ

  • Requisition no: 503180
  • Work type: Full Time
  • Location: Other NYC Locations
  • School/Department: Faculty Practice Organization
  • Grade: Grade 104
  • Categories: Administrative Support, General Administration
  • Job Type: Officer of Administration --
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

The Insurance Verification Unit Supervisor is responsible for day to day supervision of a unit responsible for verifying patient insurance coverage and ensuring correct insurance information is secured in the practice management system. Unit supervisor is responsible for staff performance, productivity and compliance with policies and regulations.


  • Day to day management of staff.   Includes recruiting and human resource management.
  • Organizes and directs staff to maximize efficiency of operations. 
  • Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources.  Assesses the need for new tasks or functions.
  • Develops and maintains a good working relationship with all practice managers and departmental management.
  • Makes sure all inquiries related to securing patient registration and insurance verification is managed promptly.
  • Promotes staff professionalism and performance with training and feedback.
  • Performs quality assessments.
  • Evaluates staff performance and takes corrective action in accordance with institutional HR guidelines.
  • Monitors work queues to ensure tasks are completed timely and accurately.
  • Works collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process.
  • Maintains current working knowledge of payer and billing policies.
  • Stays appraised of payer process changes.
  • Provides analysis, feedback and reports to management.
  • Performs other revenue cycle tasks as assigned by management as a member of a large central business office.
  • Represents the FPO on committees, task forces and work groups as assigned.
  • Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.

Minimum Qualifications

  • BA/BS in Business Administration, Health Services Administration (or in a related field) or equivalent work experience.
  • Minimum of 3 years’ in a clinical and/or operational experience.
  • Demonstrated skills in problem assessment, and resolution and collaborative problem solving in complex, interdisciplinary settings.
  • Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
  • Knowledge of electronic billing systems; knowledge of office machines, including personal computers, and an ability and willingness to learn new systems and programs. 
  • Ability to work independently and follow-through and handle multiple tasks simultaneously.
  • Good verbal and written communication skills.
  • Must be a motivated individual with a positive and exceptional work ethic.
  • Intermediate working proficiency of Microsoft Office (Word & Excel) or similar software is required.

Preferred Qualifications

  • At least 2 years of direct supervisory experience is preferred.
  • Knowledge of Epic and GE/IDX billing system is preferred.
  • Certified Coder experience is preferred.

Other Requirements

  • Competencies:

    The following competencies focus on the behavioral qualities needed for this role as well as an individual’s proven abilities and technical skills.

    Core Competencies:

    Preferred Minimum Proficiency Level

    Accountability & Self-Management

    Level 3 - Intermediate

    Adaptability to Change

    Level 2 - Basic


    Level 2 - Basic

    Customer Service-Patient Focus

    Level 3 - Intermediate

    Emotional Intelligence

    Level 2 - Basic

    Problem Solving & Decision Making

    Level 3 - Intermediate

    Productivity & Time Management

    Level 3 - Intermediate

    Teamwork & Collaboration

    Level 2 - Basic

    Quality & Compliance Focused

    Level 3 - Intermediate

    Leadership Competencies:

    Preferred Minimum Proficiency Level

    Performance Management

    Level 2 - Basic


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Daylight Time
Applications close:

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